Refund and Returns Policy

At Giyoba, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free refund and returns process. Please read our policy below to understand the terms and conditions for returns, exchanges, and refunds.

1. Returns Eligibility
To be eligible for a return, your item must meet the following conditions:

• Condition: The item must be unused, unworn, unwashed, and in its original packaging with tags attached.
• Timeframe: You must request a return within 30 days of receiving your order.
• Exceptions: Custom or personalized items are non-refundable unless there is a defect or error on our part. Clearance or final sale items may also be excluded from returns.

2. How to Initiate a Return
If you would like to return an item, please follow these steps:

• Contact Us: Email our customer service team at [contact email] or use the contact form on our website to initiate a return request. Please include your order number, a description of the item(s) you wish to return, and the reason for the return.
• Return Instructions: Once your return request is approved, we will provide you with detailed instructions on how to return your item(s).
• Shipping Costs: The customer is responsible for return shipping costs unless the return is due to a defect or error on our part.

3. Refunds
Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If approved, your refund will be processed as follows:

• Original Payment Method: Refunds will be issued to the original payment method used for the purchase.
• Processing Time: Please allow up to 7 business days for the refund to appear in your account, depending on your payment provider.
• Partial Refunds: If the returned item is not in its original condition, or if it is returned after the 30-day period, we may issue a partial refund at our discretion.

4. Exchanges
We offer exchanges for items of a different size, color, or design, subject to availability. To exchange an item, please initiate a return request as outlined above and specify that you would like an exchange. If the desired item is out of stock, we will process a refund instead.

5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the damage and your order details. We will work with you to resolve the issue quickly, either by providing a replacement at no additional cost or issuing a full refund.

6. Non-Returnable Items
Certain items are not eligible for return, including:

• Custom or personalized orders
• Clearance or final sale items
• Gift cards
• Items that have been used, worn, or washed

7. Late or Missing Refunds
If you haven’t received a refund after 7 business days, please check with your bank or credit card company, as processing times may vary. If you still have not received your refund, contact us at [contact email], and we will be happy to assist you.

8. Contact Information
For any questions or concerns regarding our Refund and Returns Policy, please contact us at [contact email] or through the contact form on our website.

Thank you for shopping with Giyoba. We are committed to providing a positive shopping experience and are here to help you with any issues related to your order.